Terms & Conditions

Version – 01.08.2019

Booking and Payment

If you wish to book a yacht charter holiday with us, here in Phuket, or you choose a day trip, and you know the yacht is available, please, email us to confirm your booking. You will then receive an invoice stating the amounts to be paid:
• The Deposit (50%) is due within 7 days of the original Invoice being issued.
• The Final Payment (50%) is to be paid no later than 60 days before the departure date of your charter*.

Once you have transferred funds, please send us a confirmation email. Upon receipt, we will then issue a Company receipt as proof of payment.
*If you are booking a charter, and the departure date of your charter is less than 60 days away, instead of a Deposit, a full and final payment will be required within 7 days of the original Invoice being issued.

Please note:
Late payment of the Deposit or Final Payment results in your booked space not being secure.

Altering a Booking:

• Provided it does not interfere with our schedules, there are normally no charges for minor alterations.
• If the change is major it will be dealt with on a per booking basis relating to the circumstances.

Cancellations and Insurance:

Cancellations need to be advised of in writing by email. The date we receive the message is the one used in calculating any charge.
The following charges apply upon cancellations of a yacht charter:
• More than 12 weeks before the charter date -> you pay 30% of total charter fee
• Between 12 + 8 weeks before the charter date -> you pay 50% of total charter fee
• Between 8 + 4 weeks before charter date -> you pay 80% of total charter fee
• Within 4 weeks of the charter date -> you pay 90% of charter fee

We strongly recommend obtaining cancellation insurance! We also recommend that guests obtain holiday insurance covering the activities and sports they intend to undertake.

Currency Exchange Rates:

Local currency exchange rates are subject to fluctuations outside of the control of Nakamal Charters. Nakamal Charters protects itself against these fluctuations by quoting prices in local currency (THB – Thai Baht) wherever possible. If a local currency experiences a fluctuation (15%) or more, Nakamal Charters reserves the right to adjust the trip cost in accordance with this related price increase.

If a charter needs to be priced in a foreign currency (i.e. USD / GBP / EUR) we will use a mid-market exchange rate (something similar to, but not limited to – XE Currency Rates) and then add a security fee of 1.5% to protect against any currency fluctuations between Invoice issue date and payment due date. This calculation will be done for each payment – be it a Deposit, Final or Full payment.

Itineraries:

Where itineraries are given, they may be subject to change due to weather conditions or other circumstances. The final decision regarding the itinerary lies with the skipper of the charter. In all cases safety aboard has priority.

Information Provided:

The information we provide regarding yachts, itineraries, crew, dive sites, transfers, arrival/departures and all other aspects of the charters is correct to the best of our knowledge.

Equipment Breakdowns / Damages:

A modern yacht contains many pieces of machinery and equipment, which must work in a marine environment. Although the yachts are very well maintained, equipment breakdown can still occur. As long as the quality of the trip is not unduly affected in the event of equipment breakdown, such a breakdown by itself is no ground for complaint.

Complaints:

Should a guest have a complaint they should inform the skipper of the yacht. The skipper (or the shore base) will do the utmost to rectify the problem. Complaints, which have not first been expressed to the skipper (or to the shore base) cannot be taken into consideration.
We reserve the right to change any of the above, as circumstances dictate, without any prior notice.

Download Terms Of Service